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Short answers about Newly v2, at app.newly.app and in Newly for Mac. Each answer links to the page with the details. For error messages, see Messages explained.

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Credits and billing

No. There’s no free plan, and a new account starts with 0 credits. You can’t create a project or run a Newly Agent prompt at 0 credits unless Newly gives you credits or a gift plan. If Newly sent you a gift link, it gives you one free month of the $25 plan.See Plans and top-ups.
No. Credits follow the work the agent does, not the number of messages you send. A quick question can use a fraction of a credit. A first build or a long fix can use many more.See How credits work.
Every step the agent takes to answer uses credits: reading your project, writing code, building and checking the app. Big requests, large projects, long conversations, attached images and repeated build-and-fix loops all cost more. Automatic fix turns after a failed build or crash use credits too.To spend less, ask for one change at a time, be specific, and press Stop if a turn heads the wrong way. See How credits work and Prompting tips.
They’re charged the same way as Build, by the work done. They often cost less only because the agent does less. In Remote chats, Plan and Ask can read your project but can’t change files or build.See Build, Plan, Ask and Design.
Not today. Previews, cloud simulators, native builds, TestFlight uploads, Newly Backend hosting, Restore to here and Undo don’t draw down credits. What uses credits is the agent’s work.You still need a positive balance to create a project or a Newly Backend. See How credits work.
It depends on where they came from. Plan credits expire at the end of each allowance month. Top-ups last 12 months. Credits from Newly never expire, but a plan granted by Newly works like any plan, so its credits expire monthly. Newly spends plan credits first, then top-ups, then credits from Newly.See Plans and top-ups.
No, there’s no setting to cap spending. Keep an eye on your balance in the account footer or in Billing.See Running out of credits.
The agent stops and you see “You’re out of credits, so this run stopped here. Everything so far is saved.” Add credits with Buy more credits →, then send another message in the same chat.See Running out of credits.
There’s no refund button in the app. If you have a question about a charge, contact support with the date and amount.See Getting help.
Only an organization owner or admin can cancel. Open the account menu at the bottom of the sidebar, select Billing, scroll to Subscription and select Cancel subscription, then confirm. Your plan stays active until the end of the period you paid for, and top-ups stay usable. A plan Newly granted you can be cancelled and resumed the same way.See Change, cancel or manage your plan.
Newly v1 and Newly v2 are separate products with separate accounts and subscriptions, even with the same email. If you pay for both, you’ll see two separate charges. Cancel each one in its own product.See Which Newly am I using? and Change, cancel or manage your plan.

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Newly v1 and Newly v2

If you built projects in Newly v1 (legacy), they’re still in Newly v1, at newly.app. Newly v1 and v2 are separate. Your v1 projects, credits and subscription stay in v1, and there’s no way to move them into v2 today.See Which Newly am I using?.
No. The web app at app.newly.app works in your browser. Newly for Mac adds Local chats and lets you use your own Claude or Codex login. It needs a Mac with Apple silicon and macOS 14 or later.See The web app and Newly for Mac.
There’s no Newly phone app to download. Use the web app or Newly for Mac to build. To try your own app on an iPhone, use TestFlight.See Testing on a real phone.

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Building and previewing

On iPhone, ask the agent in a Remote chat to publish your app to TestFlight, then install it with Apple’s TestFlight app. You need an Apple Developer Program membership, and only an organization owner or admin can connect Apple and publish.On Android, ask the agent for an APK: Newly builds a release APK you download and install on the phone. See Download an Android APK and Testing on a real phone.
No. Newly v2 has no QR code and no Expo Go link. Your app runs as a real build of your app on cloud simulators, so there’s nothing to install.See Previewing your app.
You can download an APK. Ask the agent for an Android APK and Newly builds a standalone release APK you can install on any Android phone. See Download an Android APK.You can also publish to Google Play. An organization owner or admin connects your Google Play account in the Deploy tab, and Newly builds, signs and uploads the app to internal testing, ready to release to production. You can start it from the chat too: ask the agent to publish to Google Play. See From TestFlight to the App Store.
Newly chooses the model behind Newly Agent and may change it. There’s no model picker in Remote chats.See Chatting with the agent.
Yes, in Local chats in Newly for Mac. Connect your own Claude or Codex login and those chats don’t use Newly credits. The web app and Remote chats always use Newly Agent.See Local chats on your Mac.
In a Remote chat, the agent keeps working. Come back later and the results are there. A Local chat in the Mac app stops when the app closes or your Mac stops, and the reply is marked “Interrupted - your work is saved”.See Chatting with the agent.
A Remote chat parks after it has been idle, by default for about 15 minutes. It doesn’t park while a turn or native build is running. Your code is kept. Send a message to continue.See Parked chats and limits.

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Code, sharing and integrations

Yes, with the newly CLI. Install it with npm i -g @newly/cli, sign in with newly login, then run newly pull <project-id>. There’s no download button in the app.See Get your code.
No. Newly keeps your project’s code in a private repository it hosts, and Newly v2 projects don’t sync to GitHub. Use the newly CLI to download your code.See Get your code.
Yes. If you own the project or have Admin access, select the share icon at the top of the sidebar and add people as Admin, Can edit or Can view. They need a Newly v2 account first. Every turn in your project uses credits from the project owner’s organization, whoever sends the message.See Share a project.
Never paste secrets into the chat. For your dev backend, set them with the newly CLI, for example newly secrets set KEY VALUE --service api, then run newly deploy --env dev. Always pass --service api or --service auth. For production secrets, add --env prod to both commands. You need to own the project or have Admin access.See Production and secrets.
Yes. Run the manual newly db backup create command from your own cron job, CI workflow or other scheduler. Production snapshots require the project owner’s credentials. You manage the job, credentials, retention and failure monitoring. Newly doesn’t configure a managed backup schedule or create a snapshot automatically before deployment.CLI snapshots require Newly to be available. For an independent database export, save your owner connection URL beforehand and run Postgres tools such as pg_dump from infrastructure you control.See Database backups for a GitHub Actions example, limits and recovery commands.
Newly v2 doesn’t connect to Supabase, Firebase or other backend providers. When your app needs a backend, the agent adds Newly Backend. For push notifications, ask in a Remote chat and a card connects OneSignal for you, with no OneSignal account needed. For subscriptions, ask for a paywall and a card connects RevenueCat.See Integrations.

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Account

In the web app, open the account menu, select Account, then Delete account, and type your email to confirm. It cancels your plan right away and removes your projects. You have 30 days to sign back in and restore your account.See Delete a chat, project or account.
With your email and a one-time code, or with Google or GitHub. There are no passwords. Use the same account in the web app and the Mac app.See Sign up and sign in.