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You manage your Newly v2 plan in Billing, at app.newly.app or in Newly for Mac. Open the account menu at the bottom of the sidebar and select Billing. Only organization owners and admins can change or cancel a plan, or open Manage billing. Members can see the balance and payment history, along with “Ask an admin or owner of your organization to add credit. Only they can manage billing.”

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Upgrade your plan

1

Pick a bigger plan

In Billing, on the Plans tab, select the plan you want.
2

Confirm the charge

Select Change plan. Then select Confirm, charge up to $X, where X is the most you’ll be charged now. Select Not now to back out.
The difference is charged now and the extra credits are added straight away. You see “Plan upgraded. The difference has been charged and added to your balance.”

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Downgrade your plan

Select a smaller plan on the Plans tab, then select Change plan. The change applies from your next renewal, and the current month isn’t affected. You see “Plan changed. It applies from your next renewal; this month is untouched.”

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Switch between monthly and annual

  • Monthly to annual: set Billing cycle to Yearly, select Change plan and confirm the charge. The year is charged now, less credit for the rest of the current month. Your credits still arrive monthly.
  • Annual to monthly: you can’t switch in the app. Cancel your annual plan and start a monthly plan after the year ends, or contact support.

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Cancel your plan

1

Open the Subscription section

In Billing, scroll to Subscription.
2

Select Cancel subscription

A dialog titled “Cancel your plan?” shows the date your plan stays active until.
3

Confirm

Select Cancel plan. Nothing is charged again. To keep your plan, select Keep my plan instead.
After you cancel:
  • Your plan stays active until the end of the current billing period, then stops renewing.
  • To undo the cancellation before then, select Resume subscription.
  • Top-up credits stay usable until they expire, and credits from Newly never expire.
Deleting your account doesn’t cancel your plan. Cancel your plan first. See Delete a chat, project or account.

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Update your card, billing details and invoices

In Billing, open Payment method & history and select Manage billing. If you don’t have a card on file yet, the button reads Add a card. The payment page lets you:
  • update your card
  • change your billing address, email, name and tax ID
  • see your invoices
You can’t cancel or change your plan on the payment page. Use Billing in the app for that.

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Plans granted by Newly

If Newly granted your plan, it ends on its own, and you can’t cancel or change it in Billing. To change it, contact support. If you buy a plan, it replaces the granted plan from that day, and any time left on the granted plan is lost. Credits the granted plan already added stay until they expire. See Plans and top-ups.

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Newly v1 subscriptions

A subscription to Newly v1 (legacy) is separate from Newly v2. Billing doesn’t change or cancel it. To cancel a Newly v1 subscription, contact support. If you try it from Billing, you see “This subscription is managed elsewhere. Contact support to cancel it.” Not sure which product you’re using? See Which Newly am I using?.

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A charge you don’t recognize, or a refund question

There’s no refund button in the app.
  1. Check whether the charge is for Newly v1 or Newly v2. They’re billed separately, so you can have a charge from each.
  2. Contact support with the date and amount of the charge. See Getting help.