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Newly v2, at app.newly.app and in Newly for Mac, has no free plan. A new account starts with 0 credits. Before the agent can work, your organization needs a plan, a top-up, or credits or a gift plan from Newly. To buy, open the account footer menu and select Billing. Only organization owners and admins can buy. Members see “Ask an admin or owner of your organization to add credit. Only they can manage billing.”

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Plans

A plan adds credits every month. Pick a plan on the Plans tab in Billing. Every plan gives 4 credits for each $1. Prices are in US dollars.

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Plan credits don’t roll over

Plan credits expire at the end of each monthly allowance. Only the credits you didn’t use expire. The next month’s credits then arrive.

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Annual billing

Set Billing cycle to Yearly to pay for 12 months at once, for 20% less than paying monthly.
  • Credits still arrive monthly, and each month’s credits expire like monthly plan credits.
  • You can’t switch an annual plan back to monthly in the app. To change it, contact support.
To change or cancel a plan, see Change, cancel or manage your plan.

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Top-ups

A top-up is a one-time purchase of credits. Buy one on the Add credits tab in Billing.
  • You can buy from 5to5 to 2,500 worth of credit in one purchase.
  • Top-up credits last 12 months from purchase.
  • They’re used after your plan credits.
  • They cost a bit more per credit than plan credits. Billing shows the exact price before you pay.
Newly may ask you to start a plan before you can buy one-time credits. In that case Billing shows “One-time credits can be added once you have a plan.”

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Credits from Newly

Sometimes Newly adds credits or a plan to your account.
  • Credits from Newly show as From Newly in your balance breakdown. They never expire.
  • A plan granted by Newly works like a plan. Its credits arrive monthly and expire at the end of each month. It ends on its own. To change it, contact support.
  • Buying a plan replaces a plan granted by Newly from that day. Credits the granted plan already added stay until they expire.
If Newly sent you a gift link, open it and sign in to claim one free month of the $25 plan (100 credits).
  • No card is needed, and the gift doesn’t renew.
  • A gift works only for an account that doesn’t already have a plan.
  • Gift links expire 30 days after they’re created.

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Promotion codes

If you have a promotion code, enter it at checkout when you buy a plan. A discounted plan still adds the full plan’s credits.

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The order credits are spent in

Newly spends your credits in this order:
  1. Plan credits
  2. Top-up credits
  3. Credits from Newly
Within each kind, the credits that expire soonest are used first. To see how many credits of each kind you have, open Billing and select Available credits.

How credits work

What uses credits and what doesn’t.

Change, cancel or manage your plan

Upgrade, downgrade, cancel and update your card.