Quick answer
Open the profile menu (your avatar, top-right) → Settings → the Danger zone tab → type your account email to confirm → Delete my account. Deletion is immediate.Before you delete: consider these first
Most people who reach for “delete account” only need one of these. Each keeps your account intact.Just stop being billed?
Cancel your subscription and keep your account and projects on the free tier. See
Cancel your subscription.
Clear out your projects?
Delete all — or individual — projects while keeping your login, settings, and any
active plan.
Keep a copy of your work?
Export your project’s source code or sync it to GitHub before you remove anything.
Not sure?
Email support@newly.app — we’re happy to help you find the
right option before you do something irreversible.
Delete your account
1
Open Settings
Click your avatar in the top-right corner to open the profile menu, then choose
Settings.
2
Go to the Danger zone
In the settings panel, select the Danger zone tab.
3
Confirm with your email
Type your account’s primary email address into the confirmation field. The delete
button stays disabled until it matches exactly — this is the guard against accidental
deletion.
4
Delete
Click Delete my account. If you have a paid plan, the button instead reads
Cancel subscription & delete account — clicking it cancels your subscription and
deletes your account in one step.You’ll be signed out and returned to the homepage once deletion completes.
If you have an active paid subscription, deletion automatically cancels it as part of
the same action — you don’t need to cancel separately first. Cancellation is immediate and
no refund is issued for unused time in the current billing period.
What gets deleted
When you delete your account, we permanently remove:- Your account and login — your profile, avatar, name, and email addresses.
- All of your projects — every app you’ve built, including its files, chat history, and version history.
- Connected accounts — linked Google and GitHub sign-ins and integrations.
- Active sessions — you’re signed out everywhere.
What we retain
For legal and accounting reasons, your billing records with our payment processor (Stripe) are preserved so that disputes, chargebacks, and any refunds remain possible. These records are no longer tied to a usable Newly account — your login and product data are gone. If you need these records erased as well, contact support@newly.app.Delete projects without deleting your account
If you only want a clean slate, you can remove projects while keeping your account and subscription:- Delete all projects at once — open Settings → Data and use Delete all projects. This removes every app and its history but leaves your account, settings, and plan untouched.
- Delete a single project — from the project list, open a project’s menu and choose delete.
Refunds
Deleting your account cancels any active subscription without a prorated refund for the unused portion of the current period. Separately from deletion, our standard refund policy applies: we process refunds only if you’ve used less than 5% of your monthly AI credits. See Cancel your subscription for details.If something goes wrong
Account deletion coordinates a few systems (billing, then account removal). If deletion fails partway — for example, you see a message saying your subscription was cancelled but the account wasn’t removed — do not retry. Contact support@newly.app with your account email and we’ll finish it for you.Still have questions?
- Billing and cancellation questions → Cancel your subscription
- Data or privacy requests → support@newly.app
- General help → the Discord community