appandrunning.com. You can also put it on a domain you already own, like www.yourshop.com or shop.yourname.com. The Newly address keeps working alongside it.
You add two records where your domain’s DNS is managed. Newly checks them for you and turns on HTTPS once they’re in.
Publish your website first: ask the agent to publish it. Connecting a domain needs a published site to point at.
Connect it
You can start from either place. Both show the same steps.- In the chat: tell the agent “connect my domain www.yourshop.com”. The Connect your domain card opens.
- In the Deploy tab: open Deploy, then Domains under Web, and use Connect a domain you own.
1
Type your domain
Enter the address you want, like
www.yourshop.com or shop.yourname.com, and press Continue. You can paste a full link; Newly keeps just the domain.2
Check the provider
Newly looks up who runs your domain’s DNS and names them, with where to click: GoDaddy, Namecheap, Cloudflare, Squarespace, Porkbun, Hostinger, Amazon Route 53, IONOS, Wix or Netlify. Anyone else gets general steps. If it names the wrong one, press Not your provider? and pick yours.DNS isn’t always where you bought the domain. If you bought it at Namecheap but moved DNS to Netlify, the records go in Netlify.
3
Add the records
Add each record exactly as shown, using the copy buttons:
Names are shown the way DNS panels want them, without your domain on the end. If your provider adds your domain after the box, type only what the card shows.
4
Wait for Connected
The status reads Waiting for DNS until the records are seen, then Connected once HTTPS is ready. It checks by itself, and Check now checks straight away. You can close the card; Deploy, Domains keeps the status.Once ownership is confirmed, the
TXT record drops off the list. Leave it in place at your provider anyway.How long it takes
Most domains turn Connected within 5 to 30 minutes of adding the records. HTTPS comes a few minutes after the domain is verified, while the certificate is issued.It says Connected but the site won’t open
If your browser says This site can’t be reached orERR_NAME_NOT_RESOLVED after the card says Connected, your own network is most likely still using an old answer. Every DNS record has a time to live (TTL), often one hour (3600 seconds). Your router, your internet provider and some VPNs keep the old answer until that time runs out.
This mostly happens when you changed a record that already existed (for example, an old CNAME for the same name). A brand-new record usually works straight away.
- Wait. It clears by itself within the record’s TTL, usually an hour at most.
- Try another network. Open the site on your phone with Wi-Fi off. If it loads there, the site is fine and only your network is behind.
- Use a public DNS for a moment. Set your computer’s DNS to
1.1.1.1or8.8.8.8, and turn off any VPN that handles DNS for you (Tailscale, for example), then reload.
Root domains and www
Some providers can’t point a bare domain likeyourshop.com at a website, only names under it like www.yourshop.com. On those (GoDaddy, Squarespace, Hostinger, Amazon Route 53, IONOS, Wix and most others), typing yourshop.com connects www.yourshop.com instead. The card tells you to forward yourshop.com to https://www.yourshop.com in your provider’s domain settings, so both addresses work.
Cloudflare, Namecheap, Porkbun and Netlify can point a bare domain directly, and connect it as typed. The card asks for an ALIAS record, or a CNAME on Cloudflare.
Provider tips
- Cloudflare: set Proxy status to DNS only on both records.
- Netlify: the Name field starts with
@. Clear it first, then type the name from the card.@_cf-custom-hostname.wwwis the wrong record. - Any provider: remove other records with the same name before adding the
CNAME. A name can’t have aCNAMEand anArecord at once.
Disconnect a domain
Open Deploy, then Domains, and press Disconnect next to the domain. Your site stops loading there; your Newly address keeps working. You can delete the two records at your provider afterwards, and connect the domain again any time. Reconnecting gives you a newTXT code.
A domain you bought through Newly is managed by Newly and isn’t disconnected from here.
Buy a new domain
Don’t have a domain yet? Buy one without leaving Newly. It needs no records: Newly sets up its DNS itself.1
Choose Buy a new one
Open Deploy, then Domains under Web. Under Add a domain, choose Buy a new one. Newly searches your app’s name straight away.
2
Pick a name
The name you searched comes first, marked Taken if someone already has it. Under it are names you can buy, each with its price for 1 year, before any tax. Change the search and press Search to see others.
3
Confirm and pay
Check the name and price, tick I understand a domain can’t be refunded once it’s registered, then press Pay. Pay stays off until the box is ticked. Stripe opens in a new tab and shows any tax before you pay.
4
Wait for it to go live
The domain shows Waiting for payment until Stripe confirms, then Registering, which usually takes a few hours, then Connected. If your website isn’t published yet, it goes live on the domain once you publish.
Domains bought through Newly
A domain you buy through Newly shows in Deploy, Domains from the moment you pay:- Registering: the purchase is going through. This can take a few hours.
- In review: payment arrived and Newly is checking the order before registering it.
- Finish setup: the domain is registered but not on your site yet. Press Finish setup.